Shipping, delivery, returns and replacements

Shipping and delivery


We are doing our best to ensure that all orders will process and ship within 1-3 business days.

Please note that these delivery times are estimates and are not guaranteed.

How do I Track my order? As soon as your order has been fulfilled, you’ll receive a shipping confirmation message, you will then be able to track your order through the tracking code. Use: 17TRACK to track your order.

 

    Europe 1 

    Use: 17TRACK to track your order.
    We use Postnord (postnord.com, postnord.se, postnord.dk) 

    Delivery 2-10 days


    Europe zone 2*

    Use: 17TRACK to track your order. 
    We use Postnord (postnord.com, postnord.no)

    Delivery 2-14 days

    Outside Europe zone 1*

    Use: 17TRACK to track your order.
    We use Postnord (postnord.com)

    Delivery 7-14 days

    • Australia (17 AUD) [Postnord + Australia Post]
    • Canada (15 CAD) [Postnord + Canada Post]
    • New Zealand (18 NZD) [Postnord + New Zealand Post]
    • United States (12 USD) [Postnord + United States Postal Service]

    Outside Europe zone 2*

    Use: 17TRACK to track your order.
    We use Postnord (postnord.com)

    Delivery 7-14 days

    • Japan (1.700 JPY) [Postnord/Japan Post + 
    • South Korea (15.000 KRW) [Postnord + Korea Post]

    *Purchase outside of European Union might be subject to customs duties and import taxes, determined by your local customs agency. To obtain further details, kindly reach out to your local customs office. Bandberra assumes no liability for duties and import tax payments.

     Outside Europe zone 3**

    **Please be aware that there are countries to which we are unable to send packages to. If your country is not listed at the checkout page then unfortunately we are unable to make deliveries to you at this time.

     

    Returns and replacements 

    If for any reason you are unsatisfied with any of our products during the first thirty (30) days following purchase, simply contact us at hello@bandberra.com for a return authorization before shipping any returns.  In your email, please include:

    1) Your Name and Order Number
    2) Specify either 'Refund' or 'Exchange'
    3) Name or description of the product that you are dissatisfied with
    4) If exchanging, specify product you would like to receive

    If the products are eligible for return, please place all items into the original packaging and ship to:

    bandberra
    Box 202
    191 23 Sollentuna 
    Sweden

     

    We will provide return instructions for your exchange.